FAQ

Do you offer OEM services?
Yes, jnrvaping offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.
What products do you offer?
jnrvaping specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience.
Do you offer wholesale options?
Yes, jnrvaping provides wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team.
Are your products high quality?
Absolutely. At jnrvaping, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.

What payment methods do you accept?
jnrvaping accepts major credit cards, PayPal, Stripe, bank transfers, SEPA/IBAN transfers, and cryptocurrencies. All transactions are processed through encrypted and secure systems.
Is my payment information secure?
Yes, jnrvaping does not store customer payment information. All payment transactions are processed with end-to-end encryption to ensure the highest level of security.

How long does it take to process my order?
Orders at jnrvaping are typically processed within 1-3 business days. Once processed, they will be shipped out promptly.
How long is the shipping time?
Shipping with jnrvaping usually takes 7-14 business days, depending on your location.
What shipping carriers do you use?
jnrvaping uses reliable carriers such as DHL, DPD, UPS, and local postal services to ensure safe and timely delivery of your order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the jnrvaping website or the carrier’s website.
Can I cancel my order after it has been shipped?
Unfortunately, once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase with jnrvaping.

What if I receive a damaged product or have a quality issue?
If you encounter any quality issues or receive a damaged product, please contact the jnrvaping customer support team immediately. We will arrange for a replacement or refund as needed.
Do you offer any warranties?
Yes, many jnrvaping products come with manufacturer warranties. Please check the product details for specific warranty information.
Can I return or exchange a product?
Yes, jnrvaping has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.

How do I contact customer support?
You can contact the jnrvaping customer support team via email at info@jnrvaping.com or WhatsApp at +852 5934 6722. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.

If you have any other questions, feel free to reach out to the jnrvaping customer support team!