At jnrvaping, we strive to ensure your satisfaction with every purchase. Please review our refund policy to understand your rights and obligations.
Refunds
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Non-Refundable Items
The following items are non-refundable:
Gift cards
Products marked as final sale
Any product that is returned more than 14 days after delivery
Eligibility for Refunds and Exchanges
To be eligible for a refund or exchange, the following conditions must be met:
The product must be unused and in its original packaging.
A proof of purchase (order number, receipt, etc.) must be provided.
The return request must be made within 14 days of receiving the product.
Return Process
Contact Customer Support: Email us at info@jnrvaping.com to initiate a return.
Provide Details: Provide your order number, a description of the issue, and any relevant photos if the product is damaged or defective.
Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to send the product back.
Shipping the Return: Ship the product to the address provided by our customer support team. Please use a trackable shipping method to ensure the safe return of the product.
Inspection and Processing: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund or exchange.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund as needed.
Order Cancellation
Once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase with jnrvaping.
Exchanges
If you are approved for an exchange, the replacement product will be shipped to you at no additional cost.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: info@jnrvaping.com
WhatsApp: +852 5934 6722
Telegram: ID: @Vapes808
Thank you for choosing jnrvaping. We appreciate your understanding and cooperation.